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Payment hours changing at Franklin Town Hall – October 3

Last updated on September 9, 2022

The Town of Franklin Town Hall payment hours are changing effective Monday, October 3, 2022.   Due to accounting system changes, payments at the window will be accepted from 8:30 a.m. until 4:55 p.m.  Monday through Friday.   The drop box will remain available for payments before and after hours and on weekends.

The window will be open and staff will still be available to assist customers beginning at 8:00 a.m. but payments cannot be taken prior to 8:30 a.m.   “Due to a system upgrade, we were experiencing some delays with payment batches posting on the same day and carrying over to a second business day.  This impacted other financial reporting activities,” said Finance Director Sarah Bishop.  This change will allow for reconciliations to occur in the early morning hours and daily transactions to post on one day.

All offices in the Town Hall will continue to operate from 8:00 a.m. until 5:00 p.m.  Information will be included on the monthly water bills and posted at the Town Hall related to the new payment hours.

For more information, contact Town Manager Amie Owens at 828-524-2516 x 305 or via email at aowens@franklinnc.com .

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